Patient Service Representative ($19/hr) – North Andover, MA

Contract to hire!

Location: North Andover, MA

Schedule: M-F 8:30am-5pm

Duties:

• Answering phones and forwarding calls to the appropriate party, or taking down messages for forwarding later
• Help with overflow of insurance referrals, medical records, calls, patient scheduling and voice mail. This will mostly involve telephone contact.
•  Schedule appointments, verify insurance information, and provide information about services. 
• Strong communication and customer service skills are crucial, along with an understanding of healthcare procedures and terminology
• Collecting patient information and providing it to relevant medical leads
• Other admin/operation tasks as needed 
• Will be required to help with some other office tasks as needed – including front desk, check in/ check out, patient translation ( if  bilingual) and/or other operation/admin tasks. 

Requirements:

• 3 – 6 months call center/customer service answering high volume of inbound phone calls.
  • Medical experience is required.
• Insurance referral experience preferred but not required.

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