Hiring for a Patient Access Coordinator (Front Desk) role in Boston, MA (on Brookline Ave)
Schedule: Monday through Friday 7:00am-3:30pm
Pay: $24-26/hr (based on experience)
- 100% patient facing – Primarily patient check-in/out and some light, basic scheduling
- Patient Volume: 80-100/day (3-4 other coordinators on the floor)
- MUST have strong customer service experience
Clinic Coordinator I:
Reporting to the Practice Manager and working under the guidance of the Lead Clinic Coordinator, this mission critical position is responsible for the following:
Appointment Scheduling:
- Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines
- Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization
- Maintains confidentiality of Protected Health Information (PHI)
- Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment.
- Participates in training new team members as requested
Patient Experience:
- Delivers outstanding customer service to internal and external customers
- Timely and accurately responds to the needs of internal and external customers
- Ability to deescalate patient grievances, maintain customer service standards, and involve floor leadership as necessary
Communication and Collaboration:
- Demonstrates ability to effectively communicate across leadership levels and with varying audiences
- Synthesizes and communicates complex information in patient friendly terms
- Obtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions – i.e. triaging phone calls, double identifying patients, printing appropriate paperwork, coordinating complex schedules; acquiring and entering verbal orders
- Works effectively as a member of the team and across functional teams
- Fosters a sense of shared responsibility among the team
Emergency Response:
- Recognizes emergencies and appropriately responds using standard operating procedures
Regulatory Compliance and Quality Improvement:
- Compliance with DFCI policies and procedures
- Understanding their role and responsibility in obtaining successful Joint Commission accreditation
- HIPPA regulation compliance
- Completion of assigned AEU and Health Stream competencies
- Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information.
- Actively participates and provides constructive feedback on quality improvement projects
Information Technology:
- Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook
- Actively engaged in system upgrades and effected operational changes
- Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads
Requirements:
- High School Diploma or GED
- Customer service experience required.
How to apply.
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