Urology practice hiring for administrative coordinator.
Temp to perm
Hours: Monday – Friday 9:00am – 5:30pm
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Manages all aspects of patient care including but not limited too; scheduling of clinic appointments, specialized testing, booking surgical cases in the operating room, managing prescription requests, messaging through the patient portal, documenting in the organization’s EPIC electronic medical record.
- May be responsible for scanning outside documents for inclusion in patient’s EPIC record.
- Ensures that patient concerns are addressed and followed up by the appropriate personnel within the department in a time-sensitive manner.
- Answers all incoming patient calls, triage the message, and facilitates the need of the patient; directs all medically related questions to the appropriate clinical staff, scheduling appointments, etc.
- Manages patient prescription requests and routes request to appropriate personnel.
- May be responsible for communicating procedure preparation instructions to patients both verbally and electronically or by mail.
- Prepares for weekly clinics by organizing clinic medical record needs in line with physician preferences.
- Schedules patient’s diagnostic and follow-up laboratory and radiology testing and follow up appointments as assigned through EPIC In-basket.
- May be responsible for scheduling referrals assigned by the Patient Access Center.
- Responsible for monitoring provider’s schedules and rescheduling patient appointments accordingly for smooth clinics.
- Responsible for surgeon’s radiology queue, resulting in scheduling images from radiology queue as needed.
- May be responsible for mailing out copies of patient visit notes, pathology reports, radiology results, etc. to all referring and coordinating physicians according to HIPPA and Department guidelines for physician(s) per request.
- Responsible for prioritizing tasks as needed depending on workload.
- Works as a team member with all staff in the department to ensure smooth daily operation of the department, including participation in staff or faculty meetings, taking minutes, preparing agendas.
- Works as a team to cover other practices during absences, vacations, etc.
- Responsible for scheduling all physicians’ surgeries at the main campus, Faulkner Hospital, or other ambulatory surgical sites, as well as ensuring that all pertinent testing and pre/post-operative appointments are scheduled accordingly.
- May collect, compile and forward co-payment/payment/reimbursement documentation to appropriate internal parties.
- May serve as point of person for the patients, vendors, insurance companies around any billing concerns.
- Responsible for the management of placing the surgeons’ cases in the Department Centralized Billing Calendar to obtain prior authorization for all procedures as necessary.
QUALIFICATIONS:
- Bachelor’s degree preferred; equivalent work experience will be considered.
- Prior administrative experience in a health care setting a plus
- Knowledge of Microsoft Outlook, Word, Excel, and PowerPoint
- Ability to prioritize work, meet deadlines, and function efficiently in a fast-paced environment under pressure.
- Ability to use discretion in confidential matters.
- Ability to read, write and articulate in English is required.
How to apply.
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