Hiring for surgical scheduler in busy GI practice
Temporary covering a leave (roughly 6 months)
Schedule: Monday through Friday 8am-4:30pm
Responsibilities:
- Performs all aspects of patient scheduling which includes entering complete information, booking appropriately the disposition of all appointments, confirming patient visits, and inputting necessary data. This includes booking interpreters when needed.
- Operates multi-line telephone consoles for the ambulatory rehab department (PT, OT, SLP).
- Screen calls and provide information to callers, record, and transmit messages, or direct calls to triage therapists and/or appropriate individuals. Returns follow-up calls as indicated.
- Prepares, organizes, and distributes all appropriate patient-reported outcome measures.
- Correctly identifies issues related to insurance/registration and cordially directs patients when changes are indicated.
- Appropriately identifies problems/opportunities that impact on clinical schedules and service availability to the triage supervisor.
Requirements:
- Minimum of a high school diploma or GED. Some level of higher education is preferred
- Three or more years of customer service experience or experience in a hospital setting is preferred with surgical scheduling a must.
- Epic experience
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How to apply.
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