Hiring for a New Patient Coordinator for a healthcare facility in Boston, MA.
No parking available – public transit is best option.
EPIC EMR is required!
Hours: 40 hours per week; Monday through Friday 8am-4:30pm (May sometimes be 8:30am-5pm)
- Employees will need to be onsite 5 days during training (Training is 3 weeks)
- will be reduced to 4 days on-site/1 day remote after training (designated by manager)
- Manager will initiate further reductions to 3 days on-site/2 days remote based on meeting performance expectations
Pay: $24-26/hr (Based on experience)
- NPCs are the first contact with their newly diagnosed patients
- Empathy and compassion are crucial for this role due to the vulnerability of the patients.
- All 3 departments are extremely high volume – Candidates must be prepared for a fast-paced environment and work well under pressure
- Most crucial piece for them is attention to detail, ability to multi-task, and ability to be compassionate/empathetic to their patients as well as the providers.
Job Description
New Patient Coordinator (NPC)
- Provides administrative support and coordination for all aspects of patient care for new patients.
- Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary.
- Appropriately arranges resources to support the highest standard of patient experience and visit, i.e. arranging interpreter services.
- Answers telephone calls, as appropriate for new and/or established patients.
- This includes the responsibility to collect detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services, and either resolve problems directly or ensure appropriate escalation to management.
- Recognizes emergencies and appropriately respond using standard operating procedures and critical thinking skills.
- Provides program specific information to callers and refer calls as necessary.
- Serves as a liaison for patients including efficient routing of calls per telephone triage guidelines.
- Schedules patient visits, and manages changes, ranging in complexity for one physician appointment to multiple care provider appointments.
- Provides information to the patient regarding the need for insurance referral(s), and refers calls as appropriate.
- Assists in processing paperwork associated with clinical care including: insurance claims, disability forms, and medical equipment forms.
Qualifications:
- A Bachelor’s Degree in health administration or related field is strongly preferred, and/or a minimum of 1 year of related health care and/or customer service experience
- Excellent communication, organizational, and customer service skills
- Strong attention to detail
- Must possess the ability to multi-task and problem solve on the spot
- Excellent phone etiquette
- PC proficiency required
- Ability to work productively in a remote environment
- Knowledge of medical terminology is a plus
How to apply.
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